Effective Date: June 21, 2026

At Finder's Frenzy, customer satisfaction is important to us. We strive to provide quality products and a positive shopping experience. This Refund & Return Policy outlines the conditions under which returns, exchanges, replacements, and refunds may be requested for purchases made through https://findersfrenzy.com.

By placing an order through our Website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund & Return Policy.

1. RETURN ELIGIBILITY

Customers may request a return within 30 calendar days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in the original packaging whenever possible.

• Include all accessories, components, manuals, and included materials.

• Not show signs of excessive wear, misuse, damage, or alteration.

Finder's Frenzy reserves the right to inspect all returned items before approving a refund or exchange.

2. NON-RETURNABLE ITEMS

For health, safety, hygiene, or product integrity reasons, certain items may not be eligible for return, including but not limited to:

• Used products

• Opened personal care items

• Hygiene-related products

• Customized or personalized items

• Gift cards

• Clearance or final-sale items

• Products specifically marked as non-returnable

Any item returned that does not meet eligibility requirements may be rejected and returned to the customer.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is:

• Damaged during transit

• Defective upon arrival

• Incorrect compared to your order

please contact us within 7 days of delivery.

To assist with resolution, customers may be asked to provide:

• Order number

• Description of the issue

• Clear photographs of the product

• Photographs of packaging

• Supporting documentation if applicable

Upon review and approval, Finder's Frenzy may, at its discretion:

• Provide a replacement

• Issue a partial refund

• Issue a full refund

• Offer store credit

• Arrange an exchange

4. CHANGE OF MIND RETURNS

We understand that circumstances may change after a purchase.

Eligible products may be returned due to a change of mind provided they meet the conditions outlined in this policy.

Customers are responsible for return shipping costs associated with non-defective items unless otherwise required by law.

Original shipping fees are generally non-refundable.

5. RETURN REQUEST PROCESS

To initiate a return request, customers must contact:

Email: contact@findersfrenzy.com

Please include:

• Full name

• Order number

• Reason for return

• Supporting photographs if applicable

Return requests submitted without sufficient information may experience delays in processing.

No returns should be shipped without receiving return instructions from our support team.

Unauthorized returns may be refused or delayed.

6. RETURN SHIPPING

Customers are responsible for securely packaging returned items to prevent damage during transit.

Finder's Frenzy is not responsible for:

• Items lost during return transit

• Untracked return shipments

• Packages damaged due to inadequate packaging

Customers are encouraged to use a trackable shipping method and retain proof of shipment.

Return shipping fees remain the responsibility of the customer unless the return results from:

• A defective product

• An incorrect item shipped

• A fulfillment error caused by Finder's Frenzy

7. INSPECTION OF RETURNS

Upon receipt of a returned item, our team will inspect the product to verify eligibility.

Inspection may include evaluation of:

• Product condition

• Signs of use

• Packaging integrity

• Missing parts or accessories

• Compliance with return requirements

Approval or rejection of a return request will be communicated following inspection.

8. REFUNDS

Once a return is approved and processed, refunds will be issued to the original payment method used for purchase.

Approved refunds may take approximately:

5–10 business days

to appear on customer statements depending on:

• Banking institution

• Credit card provider

• Payment processor

• Financial institution processing times

Finder's Frenzy does not control financial institution processing timelines.

9. PARTIAL REFUNDS

In certain circumstances, partial refunds may be issued where appropriate.

Examples include:

• Returned items showing signs of use

• Products returned without original packaging

• Missing components or accessories

• Items damaged by customer handling

• Returns received outside approved conditions

Partial refund determinations are made at Finder's Frenzy's sole discretion.

10. EXCHANGES

Where available, exchanges may be offered for:

• Defective items

• Damaged products

• Incorrect products received

Exchange eligibility is subject to inventory availability.

If a replacement item is unavailable, an alternative resolution may be offered, including refund or store credit.

11. ORDER CANCELLATIONS

Customers may request order cancellation prior to shipment.

Once an order enters processing, packaging, or shipment preparation, cancellation requests cannot be guaranteed.

Orders that have already shipped cannot be canceled and must instead follow the return process outlined in this policy.

Finder's Frenzy reserves the right to refuse cancellation requests where fulfillment has substantially commenced.

12. REFUSED DELIVERIES

If a customer refuses delivery of an order without authorization from Finder's Frenzy, any resulting costs may be deducted from the refund amount, including:

• Shipping fees

• Return shipping charges

• Carrier handling fees

• Administrative expenses

13. CHARGEBACKS

Customers are encouraged to contact Finder's Frenzy before initiating payment disputes or chargebacks.

We are committed to resolving concerns promptly and fairly.

Fraudulent or abusive chargeback activity may result in:

• Account restrictions

• Order cancellation

• Refusal of future service

• Submission of supporting documentation to payment processors

14. STORE CREDIT

In certain situations, Finder's Frenzy may offer store credit as an alternative resolution.

Store credits:

• Have no cash value unless required by law.

• May be subject to expiration periods where permitted.

• Cannot be transferred without authorization.

Acceptance of store credit may constitute resolution of the matter.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Finder's Frenzy shall not be liable for:

• Indirect damages

• Consequential losses

• Loss of use

• Lost profits

• Incidental damages arising from product returns, exchanges, refunds, or order cancellations

Our maximum liability shall not exceed the amount paid for the specific product giving rise to the claim.

16. POLICY ABUSE

Finder's Frenzy reserves the right to deny return requests where there is evidence of:

• Excessive return activity

• Fraudulent claims

• Product misuse

• Policy manipulation

• False representations

We maintain the right to investigate suspicious return activity to protect our customers and business operations.

17. LEGAL RIGHTS

Nothing in this Refund & Return Policy is intended to limit or exclude any consumer rights that cannot be excluded under applicable law.

Customers may possess additional statutory rights depending on their location and jurisdiction.

18. POLICY CHANGES

Finder's Frenzy reserves the right to update, revise, or modify this Refund & Return Policy at any time without prior notice.

Changes become effective immediately upon publication on the Website.

Continued use of the Website following modifications constitutes acceptance of the updated policy.

19. CONTACT INFORMATION

For return requests, refund inquiries, or exchange assistance, please contact:

Finder's Frenzy

Website: https://findersfrenzy.com

Email: contact@findersfrenzy.com

Effective Date: June 21, 2026